Data We Collect 

• Name, mobile number, email, gender, and date of birth. 

• Identity & verification documents (Aadhaar, PAN, medical license, GST, clinic registration, etc.). 

• Health and medical records uploaded by the user (reports, prescriptions, discharge summaries). 

• AI face scan input (image/video) shared only when the user chooses to use the feature. 

• Consultation history, reports, and appointment details. 

• Wallet/payment details are necessary for transactions. 

• Device and usage information for improving app performance.  

Why We Collect Data (Purpose of Processing) 

• To enable consultation of bookings and appointment confirmations. 

• To support teleconsultations (chat, audio & video). 

• To generate digital prescriptions and lab recommendations. 

• To provide AI-based symptom mapping and doctor recommendations. 

• To provide wellness screening insights through AI face scan. 

• To store medical records securely for continuity of care. 

• To process payments and wallet-to-wallet transactions. 

• To improve user experience through analytics and service optimization.  

AI Face Scan Screening  

• Conducted only with explicit user consent. 

• Used exclusively for wellness insights & early health screening, not for medical diagnosis. 

• Stored securely and accessible only to the user and authorized doctors. 

• Cannot be used for identity matching or facial recognition for security purposes.  

Medical Record Privacy  

• Medical records are encrypted and private. 

• Access is limited to: 

• The patient, and 

• Doctors selected for consultation by the patient. 

• Records are not shared with any third party without the patient’s consent.  

Data Sharing  

• Shared only when required for service delivery: 

• With doctors during consultation. 

• With labs/pharmacies/hospitals chosen by the user. 

• With payment partners for transaction processing. 

• Shared with authorities only when legally mandated. 

• Never sold, traded, or used for advertising without consent.  

Security & Compliance  

• Applicable encryption for all stored documents, medical files, and AI face scan data. 

• Two-factor authentication (PIN + OTP) for sensitive actions. 

• Role-based access control to prevent unauthorized access. 

• Fully aligned with HIPAA, GDPR, and National Health Authority (NHA) data protection norms. 

• Regular audits, backups, and cybersecurity monitoring prevent breaches.  

User Rights  

Users have the right to: 

• Access the data stored in their profile. 

• Correct/Update their information anytime. 

• Delete medical records or request account deletion (subject to regulatory retention norms). 

• Withdraw consent for marketing/promotional communication. 

• OTP out of AI screening features anytime.  

Retention Policy  

• Medical and consultation records are stored for continuity of care until the user deletes them. 

• Transaction records may be retained as required by financial regulations. 

• Deleted accounts are permanently removed except where the law requires retention. 

Cookies & Tracking 

• Cookies may be used to optimize app performance and user experience. 

• Cookies do not store medical, financial, or personal identity information. 

• Users can disable cookies through browser/device settings. 

Important Notices  

• Users are responsible for maintaining account confidentiality. 

• Data misuse by third-party service providers (outside the platform) remains in their own responsibility. 

• Children below 16 may use the platform only under guardian supervision.